Support

Get support

Something not working, or a question this site does not answer. Your message reaches the people who build Relay, with no ticket queue in between.

What is this about?

Where your confirmation and our reply go. Used for nothing else.

What you did, what happened, and what you expected instead. Your phone model, Android version and Relay version (at the bottom of Settings) help.

Never send us these

One-time codes, bank texts, passwords or bot tokens. We never need them to help, and they should not sit in an inbox. Describe what happened instead, and leave the numbers out.

Goes straight to our inbox. No account, no tracking.

Before you write

Texts are not being forwarded

Open the Activity tab first: every message is listed there with what happened to it and why, such as no rule matched or the destination refused it. Then check that Relay is your default SMS app (Settings, Messages and forwarding), use Send a test on the destination, and lift Android's battery limit for Relay if Settings offers it. A paused app is the usual reason a code arrives late.

Pro purchases, refunds and cancelling

Relay Pro is sold through Google Play, so Google handles payment, refunds and cancelling a subscription: in the Play Store, tap your profile picture, then Payments & subscriptions. If something about Pro is wrong inside Relay, write to us and include the order number from Google's receipt.

What happens to what you send

Your name, email and message go to our inbox, and you get a plain-text confirmation. No third-party form service, no analytics, no cookie, and nothing you wrote is kept anywhere else. Your IP address is not written to the email or to our logs; to stop the form being used to send spam, a one-way hash of it is counted for an hour and then deleted. Details are in the privacy policy.